Shipping
Shipping to anywhere in Ireland and the UK.
Returns Policy
If you are not completely satisfied with your purchase, you can return it within 14 days of purchase in its original condition and packaging. The item including any labels should not be defaced or damaged in anyway. We will refund the product price but unfortunately we are unable to refund any postage costs incurred returning the product. Returns can also be taken back to our store by contacting us on contact. Please take proof of purchase with you when returning items.
NO RETURN on Sale Items.
If you require an exchange please give us full details of your requirements.
We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.
Please be advised that due to the nature of the highly beaded decoration/ sequins / jewels of some products, some small beads and trims will become loose during normal wear and tear and are not a manufacturing fault.
Exchanges
If you wish to exchange your purchase as it is unsuitable please contact us and we will try to accommodate you
Faulty Products
You must notify us of any product that you deem to be defective or not of satisfactory quality within 7 days from the date of delivery. We shall be under no liability in respect of any defect arising from wear and tear, wilful damage, negligence, abnormal usage conditions, failure to follow our instruction, misuse or alteration or repair of the ordered goods without our approval. We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when you placed your order.
Delivery
Once the payment for your goods has been cleared we will then dispatch your goods for delivery. If the goods happen to be out of stock we will advise you and issue a refund right away. Click and Collect at our shop is free, shipping is €4.95.
Security And Payments
All transactions which take place on our website are processed securely through Stripe. All your payment details are held on Stripe secure servers and so we have no access to any of your card or payment details. We may contact your bank if we suspect the transaction is fraudulent in anyway, this may cause a delay in processing and dispatching but is in the best interest of the customer.
Privacy Policy
Information which is held at Frank & Polly Kids Boutique is the name of customer, address to delivery, email and telephone to get in contact. Frank & Polly Kids will not release any of the customers information to third parties unless it is given that we are providing you with a service such as your address so that the item can be delivered to your address.
Cancellations
Frank & Polly Kids reserve the right to cancel an order at any time.
Complaints
At Frank & Polly Kids we strive to adhere to consistently high standards and offer an excellent service. If for any reason you are dissatisfied with the service we have provided you, please let us know. We need to know if things do go wrong so we can rectify these going forward. As we are a family owned business we are dedicated to customer service and take all complaints very seriously.
If you have any complaints or concerns you can contact us by:
Email: frankandpollykids@gmail.com
Phone: 00353429751550
Address: Main Street, Castleblayney, Co Monaghan, Ireland.
